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Professional drying equipment set up on carpet after a leak in a Canterbury home

A dramatic burst pipe gets noticed straight away. The leaks that cause the most damage are usually the quiet ones: a weeping shower seal, a loose dishwasher fitting, a pinhole in a copper pipe inside the wall. They can soak carpet, underlay and timber for weeks before there's anything obvious to see.

Where leaks usually start

  • Under kitchen and bathroom vanities (flexible braided hoses fail with age)
  • Behind washing machines, dishwashers and fridges with water lines
  • Shower trays and tiled showers with failed seals or grout
  • Hot water cylinders and their valves
  • Toilet cisterns and the seal at the base of the pan
  • External taps and pipes exposed to frost

Early warning signs

  • A damp, musty smell in one room or along one wall
  • Carpet that feels cool or slightly damp near a wet area or wall
  • Skirting boards that are swelling, staining or lifting paint
  • Ripples or bubbles appearing in carpet
  • Laminate or vinyl starting to lift or cup at the joins
  • Your water meter moving when every tap is off
  • A water bill that jumps for no obvious reason

The water meter test

Turn off every tap and water-using appliance in the house. Note the reading on your water meter (usually near the front boundary), wait an hour without using any water, then check again. If the numbers have moved, you have a leak somewhere.

Canterbury winters and frozen pipes

Canterbury frosts, especially inland in places like Rolleston, Darfield and West Melton, can freeze exposed pipes. Water expands as it freezes and can split pipes, and the leak often only shows up when things thaw. Lag exposed pipes, cover external taps, and know where your toby is so you can shut the water off quickly.

Why hidden leaks cost more

A sudden burst is often covered by home insurance. Gradual damage from a slow, long-term leak is often treated differently, and many policies exclude or limit damage that happened gradually or that the homeowner could reasonably have noticed. Check your own policy wording. Either way, finding leaks early is the cheapest option by a long way.

Found a leak? Here's what to do

  1. Shut off the water at the toby or the appliance's isolating valve.
  2. Photograph the leak and the affected area.
  3. Call a plumber to fix the source.
  4. Have the moisture checked. A restorer can measure how far water has travelled into carpet, underlay, walls and subfloor, which is often much further than it looks.
  5. Dry it properly. Air movers and dehumidifiers, checked with meters, stop musty smells and mould developing later.
Smell something musty or found a leak? FibrePro can check moisture levels, extract water and dry your carpet and underlay before the damage spreads. Call (022) 159-8877 or see our flood restoration service.
Common Questions

Frequently Asked Questions

How do I know if there is water under my carpet?

Signs include a musty smell, carpet that feels cool or damp, ripples or bubbling, and staining or swelling on nearby skirting boards. A moisture meter gives a definite answer and shows how far the water has spread.

Is damage from a slow leak covered by insurance?

It depends on your policy. Sudden, accidental damage such as a burst pipe is commonly covered, but many policies exclude or limit gradual damage from long-term leaks. Check your policy wording or ask your insurer.

Can a carpet cleaner dry a leak properly?

Only if they have restoration equipment and training. Drying a leak needs water extraction, air movers, dehumidifiers and moisture readings, not just a carpet clean. FibrePro is IICRC certified and carries this equipment.

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